This article is about the new Weltrade 2.0 app. Using the current Weltrade app? See the guide for the current app.
On the Deposit screen, a payment method can be greyed out or can show an error. Find what you see in the table and follow the steps.
Find the reason
Reason | What you see | What to do |
Personal information not filled in | The Deposit screen shows Personal information: "Fill this in once and the payment methods below open up." The methods below are greyed out | Enter your first name, last name and date of birth, then tap Submit. The payment methods open after that |
Verification required | Card is greyed out with "Verification required" | Tap the profile icon, then Verification, and complete the steps. In the meantime, deposit with another available method |
Temporarily unavailable | A wallet is greyed out and marked "Temporarily unavailable", for example NETELLER or Skrill | Choose another method or try later |
Currency not supported | Under Currency you see "The only currency this method accepts" | Use the currency shown or choose another method |
How to deposit when a method is unavailable
On the Home screen, tap Deposit.
Choose a payment method that is not greyed out.
Enter the amount and tap Continue.
If the error doesn't go away, try again later.
Frequently asked questions (FAQ)
Why is Card unavailable?
Why is Card unavailable?
Card needs verification. Tap the profile icon, then Verification, and complete the steps. You can deposit with another available method in the meantime.
Why does a wallet say Temporarily unavailable?
Why does a wallet say Temporarily unavailable?
The method isn't working right now. Choose another method or try later.