This article explains what can happen if your P2P deposit does not follow the standard flow. Most deals finish successfully, but some may take additional steps or require action from you (alternative flows or exceptions).
If you are new to P2P deposits, first read our How to deposit via P2P guide for step-by-step instructions.
⚠️ You will always receive an email notification whenever your P2P deposit status changes or if action is needed from you.
For a quick overview of all possible deposit statuses, check the table below. Each status explains what it means and what action (if any) you need to take.
Status | What it means | Action required from you |
(Waiting for agent approval) | The deal is waiting for agent's confirmation. Once the agent approves it, payment details will become available to you. If the agent does not confirm within 60 minutes, the deal will be canceled automatically. | No action required. |
(Expired) | The deal expired because it was not confirmed within the required time. This includes:
After this point the deal cannot be restored. | If you paid - contact the Support team for assistance. If not paid - open a new deal. |
(Rejected by the agent) | Payment agent has declined the deal. | Please choose another offer and open a new deal if needed. |
(Waiting for payment) | Payment agent has approved the deal and is waiting for your payment. | Transfer the funds using provided payment details. Upload proof of payment and confirm it within 30 minutes. |
(Expired) | You didn’t confirm transfer on time. The deal entered a 60-minute timeout. If you already paid but didn’t confirm, contact the agent within the 60-minute timeout to restore the deal. After 60 minutes, it cannot be restored. | If you paid: contact the agent within the timeout to restore the deal. If not: open a new request. |
(Payment sent) | Waiting for payment agent to confirm receipt of the funds (usually up to 30 minutes). | No action required. |
(Disputed by the system / Disputed by the agent) | Payment agent did not confirm receipt within required time OR agent initiated a dispute. | Contact payment agent in the deal chat to resolve dispute. Contact Support if further help is needed. |
(Force completed) | The deal has been completed by Support Team. | Contact Support team if you need assistance. |
(Cancelled by the system) | The deal has been canceled by Support Team. | Contact Support team if you need assistance. |
(Completed) | The deal has been successfully completed by payment agent. Your deposit is credited. | No action required. |
(Error) | Something went wrong in the system. | Contact Support team for assistance. |
Security reminder about Weltrade P2P deposits
Always follow payment details shown in the platform. Never send or request sensitive personal data, passwords, or security codes. If something goes wrong, contact Weltrade customer support at [email protected].
Frequently asked questions (FAQs)
Why is my P2P deposit still pending?
Why is my P2P deposit still pending?
A P2P deposit may remain pending while the payment agent is waiting for confirmation or processing the transfer according to the request terms.
What should I do if my P2P deposit is not credited?
What should I do if my P2P deposit is not credited?
Check the deposit status in Active Deals and make sure the transfer was made exactly according to the details shown in the P2P request.
Can I cancel a P2P deposit request?
Can I cancel a P2P deposit request?
Cancellation depends on the current status of the request. If the agent has not yet confirmed the payment, cancellation may be available.
Why was my P2P deposit rejected?
Why was my P2P deposit rejected?
A deposit may be rejected if P2P security rules were violated or if the payment details did not match the request.
Where can I see the final status of my P2P deposit?
Where can I see the final status of my P2P deposit?
You can view your P2P deals directly in the P2P section of your Weltrade profile:
Completed and Cancelled deals are available under P2P → Completed Deals.
Active deals can be found under P2P → Active Deals.
Each tab displays the corresponding deal status, allowing you to easily track your current and past P2P transactions.