This article explains what can happen if your P2P withdrawal does not follow the standard process. Some deals finish successfully but take a different path (alternative flows). Others may fail and funds return to you or the payment agent (exceptions).
If you are new to P2P withdrawals, first read our How to withdraw funds via P2P guide for step-by-step instructions.
⚠️ You will always receive an email notification whenever your withdrawal status changes or if action is needed.
For a quick overview of all possible deal statuses, check the table below. Each status shows what it means and what action (if any) you need to take.
Status | What it means | Action required from you |
Created | Your withdrawal request has been created but is not yet sent to payment agent. | You can cancel yourself by clicking Cancel if you change your mind. |
Awaiting System Approval | The request is undergoing internal verification by Weltrade (up to 30 min). | No action needed. You can cancel only by contacting Support. |
Awaiting Agent Approval | Request passed internal review and was sent to a payment agent (agent has up to 24h to accept). | No action needed. |
Declined by Agent | The agent refused your request. | Create a new withdrawal request with another P2P offer or payment method. |
Request Expired | The agent didn’t respond within 24h. | Create a new withdrawal request with another P2P offer or payment method. |
Awaiting Payment | The agent accepted your request and must send funds within 30 min. | No action needed yet - just wait. |
Pending Payment | The agent hasn’t confirmed sending funds after 30 min. | Contact the agent in Chat & History section. |
Awaiting Client Confirmation | The agent marked payment as sent. | Check your wallet/bank and proof of payment in Chat & History, then click Payment Received. |
Pending Confirmation | You haven’t confirmed receipt within 24h. | Confirm funds if received, or contact agent/support if there’s an issue. |
Disputed by Client | You opened a dispute because something is wrong with payment. | Work with the agent in chat. Close the dispute if resolved to return the deal to Awaiting Client Confirmation status and complete the deal. |
Withdrawal Completed | Payment was confirmed by both sides; withdrawal is finished. | No action needed. |
Error | Something went wrong in the system. | Contact Support to investigate and resolve. |
Security reminder on Weltrade P2P withdrawal issues
Always follow payment details shown in the platform. Never send or request sensitive personal data, passwords or security codes. If something goes wrong, contact Weltrade customer support at [email protected].
Frequently asked questions (FAQs)
Why is my P2P withdrawal still pending?
Why is my P2P withdrawal still pending?
A P2P withdrawal may remain pending while the payment agent is processing the transfer or confirming payment.
What should I do if I haven’t received my P2P withdrawal?
What should I do if I haven’t received my P2P withdrawal?
Check the withdrawal status in Active Deals and make sure all steps in the P2P request were completed correctly.
Can a P2P withdrawal be canceled?
Can a P2P withdrawal be canceled?
Cancellation availability depends on the current status of the P2P request and whether the payment agent has already started processing it.
Why was my P2P withdrawal rejected?
Why was my P2P withdrawal rejected?
A withdrawal can be rejected if P2P rules were not followed or if required conditions were not met during the request.
Where can I see the final status of my P2P withdrawal?
Where can I see the final status of my P2P withdrawal?
You can view your P2P deals directly in the P2P section of your Weltrade profile:
Completed and Cancelled deals are available under P2P → Completed Deals.
Active deals can be found under P2P → Active Deals.
Each tab displays the corresponding deal status, allowing you to easily track your current and past P2P transactions.