At Weltrade, we strive to ensure all partner commissions are credited accurately and on time. If you notice that your commission hasn’t been received, please review the common reasons and recommendations below.
Common reasons why Partner commission was not credited:
Your client’s trading activity doesn’t meet minimum requirements. Partner commissions are paid only for eligible trades. For example:
Client did not open any transactions during the reporting period.
Commission gets credited once it reaches 1 USD;
Commission doesn’t get calculated if a client has bonuses in his account and his real money in the balance is less than 1 USD
Recommendation:
Check your client’s trading history in your Partner dashboard to ensure the transactions meet all requirements.
For this, go to Partner program - Show detailed statistics.
Issue | Reason | Recommendation |
Client account registration issue |
|
|
Violation of partnership program rules | Weltrade reserves the right not to pay commissions if:
| Review Partnership Agreement carefully to ensure compliance with all program terms. |
Pending payment period |
| Check commission payment schedule in your Partner dashboard and allow time for processing your payout. |
How to resolve Partner commission issues
If you have checked all the above points and still believe your commission is missing:
Collect the following information:
Your Partner ID
Client account numbers in question
Period for which commission is missing
Screenshots of your Partner dashboard, if relevant
Contact Weltrade Customer Support via:
Online chat on any page of weltrade.com - available 24/7.
Email [email protected]
Our team will review your case and assist you in resolving the issue as quickly as possible.
Frequently asked questions (FAQs)
Why haven’t I received my partner commission yet?
Why haven’t I received my partner commission yet?
Partner commission may not be credited if required conditions are not met, the commission is still being calculated, or the partner reward period has not ended yet.
When is partner commission credited?
When is partner commission credited?
Partner commission is credited according to the partner program rules and payout schedule. In Weltrade, commission payouts are credited daily.
Where can I check my partner commission status?
Where can I check my partner commission status?
You can check partner commission accruals and related transactions in your partner interface.
What are the most common reasons partner commission is not credited?
What are the most common reasons partner commission is not credited?
Common reasons include insufficient trading activity, ineligible instruments, incomplete verification, account restrictions, or violation of partner program rules.
Does verification status affect partner commission payouts?
Does verification status affect partner commission payouts?
Yes. If verification requirements are not completed, partner commission payouts may be delayed until verification is successfully finished.
Can open positions affect partner commission crediting?
Can open positions affect partner commission crediting?
Yes. In some cases, commission is calculated only after trades are closed and meet the partner program conditions.
Can partner commission be canceled or adjusted?
Can partner commission be canceled or adjusted?
Yes. Partner commission may be adjusted or canceled if trading activity does not comply with partner program rules or if irregular activity is detected.
What should I do if my partner commission is still not credited after the expected time?
What should I do if my partner commission is still not credited after the expected time?
Review the commission conditions and make sure all partner requirements are met. Commission is credited only after all conditions are satisfied. You can also contact Weltrade Customer Support for further help.