How to contact Weltrade customer support?
Get in touch with Weltrade for quick help, suggestions, or partnership inquiries. Whether you need assistance with trading, verification, or transactions, our support team is always ready to assist.
1. Chatbot
Available 24/7 on our website and in Weltrade app.
Click chat icon in the bottom-right corner to start. Then, hit Send us a message.
With our smart chatbot tool, you can easily jump between different sections and even go through your recent messages in case you need to freshen up your memory.
⏱ Response time: immediately
2. Online chat (the fastest way)
Available 24/7 on our website and in Weltrade app.
For website: click chat icon in the bottom-right corner to start.
For mobile app: go to Dashboard section and scroll down. Simply tap chat icon and type your message.
Include your Weltrade ID and a short description of your question.
⏱ Response time: Weltrade live chat support usually replies within a few minutes.
3. Email support
If your question isn’t urgent, you can send us an email:
Type of request | Contact email |
General support | |
Partners & IBs | |
Thai support | |
Indonesian support | |
Malaysian support |
⏱ Response time: within 24 hours (often faster).
4. Tickets (for authorized users only)
If you need your issue to be resolved quickly, you can also create a ticket - it will be processed directly by one of our specialized teams. Once reviewed, you’ll receive a detailed response to your email.
Ticket types include:
Deposit inquiry – questions or issues with a deposit.
Withdrawal inquiry – problems or delays with fund withdrawals.
General inquiry – for other questions or clarifications.
Update phone number – change or correct your phone number.
Request name update – fix or update personal data in your profile.
Request email update - change or correct the email address linked to your Weltrade account.
Request change IB – switch your current IB.
Request profile deletion – permanently close your Weltrade account.
Request profile unblock - restore access to your profile if it was temporarily restricted or blocked.
Technical issue – platform or account access issues
Trading claim – report issues related to trade execution or pricing.
Disable two-step verification - remove or reset your 2FA if you can’t access your account.
Update withdrawal confirmation method - change how you confirm withdrawal requests (e.g., from phone to email).
How to create a ticket:
1. Log in to your Weltrade account and click chat icon.
2. Hit Send us a message.
3. Select Create a ticket and choose ticket type.
4. In the next step, fill in the necessary information (personal data, brief issue description, upload relevant files or screenshots, etc.) to help our team deal resolve the ticket faster.
5. Click Create a ticket at the bottom of the window. You will see a success message with your ticket details.
⏱ Response time: depending on ticket type, processing time may vary from 30 minutes to a few days.
5. If chat is not working
If the chat window doesn’t load or appears offline:
Refresh the page and try again.
Clear your browser cache or use a different device.
Send us an email (see addresses above).
What to include in your message to Weltrade customer service
To help us solve your issue quickly, please include:
Your Weltrade ID or registered email
A clear description of your issue
Screenshots or transaction details (if relevant)
Our team is always ready to assist you through any of the channels mentioned before. Choose the one that’s most convenient, and we’ll be happy to help.
Frequently asked questions (FAQs)
How can I contact Weltrade customer support?
How can I contact Weltrade customer support?
You can contact Weltrade customer support via online chat or email [email protected]. In some countries, Line chat and WhatsApp are available. Or, you can also use chatbot.
What is the fastest way to contact Weltrade customer support?
What is the fastest way to contact Weltrade customer support?
The fastest way to get assistance is through online chat, where support agents can respond in real time.
What issues can customer support help me with?
What issues can customer support help me with?
Customer support can assist with account access, verification, deposits and withdrawals, trading issues, platform questions, and general account inquiries.
Is Weltrade customer support available 24/7?
Is Weltrade customer support available 24/7?
Customer support availability may vary depending on the channel and region.
Can I contact Weltrade support by email?
Can I contact Weltrade support by email?
Yes. You can contact Weltrade customer support by email. The official support email address is provided in Help Center.
How long does it take to get a response from Weltrade customer support?
How long does it take to get a response from Weltrade customer support?
Response time depends on the support channel and request complexity. Live chat responses are usually immediate, while email or ticket replies may take longer.
Can I contact customer support from mobile app?
Can I contact customer support from mobile app?
Yes. Customer support can also be accessed through the mobile app.
What information should I provide when contacting customer support?
What information should I provide when contacting customer support?
When contacting support, include your account details, a clear description of the issue, and any relevant screenshots or transaction IDs to help resolve your request faster.
How can I contact Weltrade about partnerships, sponsorships, or event collaborations?
How can I contact Weltrade about partnerships, sponsorships, or event collaborations?
If you're interested in partnering with Weltrade — including co-branded events, sponsorships, affiliate programs, or any other collaboration opportunity — please reach out directly to our partnerships team by email [email protected]. Our team reviews all incoming proposals and will get back to you as soon as possible.