For security reasons, P2P payments must always follow the method specified in the request. This article explains what to do if a payment agent asks you to send funds using a different method than stated in the request and how to protect your funds when using P2P transactions in Weltrade.
If Payment Agent asks you to use a different method or payment details that are not listed in the request and do not appear on the platform, do not proceed with the payment and follow these steps:
1. Do not send money – transferring funds to unauthorized details may result in loss of funds.
2. Ask Payment Agent for clarification – verify the reason for the change in payment details.
3. Report it to support at [email protected] – if Payment Agent insists on using a payment method not listed on the platform, this may be a violation of security rules.
Always use only payment details and methods listed in Deposit Deal on the platform.
Frequently asked questions (FAQs)
What should I do if a payment agent asks me to use a different payment method?
What should I do if a payment agent asks me to use a different payment method?
You should not send funds using a method different from the one specified in P2P request. Follow only the payment method shown in request.
Why is it not allowed to change payment method?
Why is it not allowed to change payment method?
Using a different method breaks P2P security rules and makes the transaction unprotected and untraceable within the platform.
Should I cancel P2P request in this case?
Should I cancel P2P request in this case?
Yes. If the agent insists on using a different payment method, you should cancel the request and create a new one that matches the correct method.
Can I contact agent outside the platform to clarify?
Can I contact agent outside the platform to clarify?
No. All communication with payment agents must remain within Weltrade platform to ensure security and proper tracking.
Where can I report this issue?
Where can I report this issue?
Report it to Weltrade customer support at [email protected].