Weltrade 2.0 app login issues | Weltrade Help Center

This article is about the new Weltrade 2.0 app. Using the current Weltrade app? See the guide for the current app.

Below are the most common reasons you may have trouble logging in to the Weltrade 2.0 app, with step-by-step solutions. To log in, use your Weltrade profile email and password, the same ones you use for the web Personal Profile.

Error messages you may see when logging in

Message	What it means	What to do
Incorrect email or password	The profile email or password is wrong	Check your details or tap Forgot password?
Too many attempts — try again in N s	Too many login attempts in a row	Wait for the time shown, then try again
This account is blocked. Please contact support	Your profile is blocked	Contact Support at [email protected] or via in-app chat
Session expired — Sign in again to continue	Your session ended, for example after a password change, after turning on 2FA, or after logging out from all devices	Log in again
We couldn't confirm your code	The registration code could not be confirmed	Log in with your email and password
Sign in to see your balance / Not connected	You're logged in to your profile, but the trading account is not connected on this phone	Tap Sign in to this account and enter the trading password

Didn't find your message? Contact Weltrade Customer Support at [email protected] or via in-app chat.

Two-factor authentication (2FA) code issues

If 2FA is on, the app asks for the 6-digit code from Google Authenticator after you enter your password.

Enter the code within the time limit. If the time runs out, go back and enter your password again.
Use the current code shown in Google Authenticator.

If you no longer have access to Google Authenticator, contact Weltrade Customer support at [email protected] or in Weltrade 2.0 app: at Home screen, click profile icon in the top right corner and scroll down to Live Chat.

Technical issues

If you're still unable to log in:

Check your internet connection. If you see Reconnecting…, wait while the app restores the connection to the server.
Update the app to the latest version from your app store.
Reinstall the app. After reinstalling, you'll need to log in to your profile again and reconnect each trading account with its trading password.

If the issues continue, try logging in to the web Personal Profile with the same email and password.

Frequently asked questions (FAQs)

Why can't I log in to Weltrade 2.0?

Login issues may occur due to incorrect credentials, 2FA errors, too many login attempts, a blocked profile, or temporary connection problems.

What should I check first if login fails?

Make sure you're using your profile email and password, not your trading account details. Also check the keyboard language, Caps Lock, and your internet connection.

Is my trading password the same as my profile password?

No. You log in to the app with your profile email and password. The trading password is only needed when you connect a trading account.

Why was I logged out of the app?

Your session may have ended after a password change, after turning on 2FA, or after logging out from all devices. Log in again to continue.

Why do I see "Too many attempts"?

Your session may have ended after a password change, after turning on 2FA, or after logging out from all devices. Log in again to continue.

Can I log in with Face ID or fingerprint?

Not yet. This option is not available in the app at the moment.

Can I contact Support about a login problem?

Yes. Include the exact error message and your app version (shown at the bottom of your profile screen). Never share your passwords or 2FA codes with anyone, including Weltrade Support.

What if I forgot my password?

Tap Forgot password? on the login screen and follow the instructions.