Account verification is required to access all Weltrade services without restrictions. To help your verification process go smoothly and avoid common errors or document rejection, follow these account verification tips before submitting your documents.
Verification best practices
Step | What to do? | Why it matters |
Use a valid government ID | Passport (all pages in one image) or national ID card (front + back). | Must show your name, photo, date of birth, and expiry date. |
Photograph in good light | Lay the document flat; avoid glare and shadows. | OCR systems need sharp text to auto-validate. |
Include full document edges | Don’t crop corners or cover information with fingers. | Partial images are automatically rejected. |
Match Personal Profile data | Names, address, and birth date must be identical. | Discrepancies trigger manual review delays. |
Proof of address (if requested) ≤ 3 months old | Utility bill, bank statement, or tax notice with your full name and address. | Confirms residency in declared country. |
High resolution | Minimum 300 dpi or smartphone “high quality” setting. | Prevents pixelation that can hide details or security marks. |
One color scan per file | If your ID is double-sided, combine both sides into a single image. | Keeps the review process straightforward. |
Avoid editing | No Photoshop, filters, or watermarks. | Altered images are flagged as suspicious. |
Check file size | Each image ≤ 5 MB. | Large files may fail to upload on slow connections. |
Common rejection reasons
Reason | How to fix it |
Document edges missing | Retake the photo, ensuring the entire ID is visible. |
Blurry or dark image | Re-photograph in daylight or use flash with a neutral background. |
Mismatched address | Upload a fresh utility bill or bank statement showing the same address you entered. |
Expired ID | Provide a valid, unexpired document. |
Screenshot instead of photo | Upload an original camera image - screenshots are not accepted. |
Note: To find out why your verification failed, check your email for notifications from Weltrade or go to Verification section in your Personal Profile.
Frequently asked questions (FAQs)
How long does verification take after submitting documents?
How long does verification take after submitting documents?
Verification typically takes up to 24 hours after you submit your documents. For enhanced checks (proof of address, source of funds, or income), it may take up to 14 business days.
What is the most common reason for verification failure?
What is the most common reason for verification failure?
The most common reasons are unclear or blurred document photos, cropped edges, expired documents, or information that does not match your profile details.
How can I take a correct photo of my ID document?
How can I take a correct photo of my ID document?
Make sure the document is fully visible, well-lit, and readable. Avoid glare, shadows, and reflections, and do not crop any edges of the document.
What information must match my profile details?
What information must match my profile details?
Your full name, date of birth, and document details must exactly match the information entered in your profile. Even small differences can cause verification issues.
Can screenshots be used for verification documents?
Can screenshots be used for verification documents?
No. Screenshots, scanned copies, or edited images are usually not accepted. Upload a clear photo of the original document instead.
How can I speed up the verification process?
How can I speed up the verification process?
Submit high-quality document photos, ensure all details are correct, and upload only valid, unexpired documents. This helps the review process move faster. After submitting documents, verification typically takes up to 24 hours (up to 14 business days for enhanced checks).
What should I do if my documents were rejected before?
What should I do if my documents were rejected before?
Carefully review the rejection reason in Verification section in your Personal Profile, correct the issue, and upload new, clear documents that fully meet the requirements.
Do I need to verify my account again after correcting documents?
Do I need to verify my account again after correcting documents?
Yes. After correcting and resubmitting documents, they are reviewed again as part of the verification process.
Is my personal data safe during verification?
Is my personal data safe during verification?
Yes. All verification data is processed securely and used only for identity confirmation and compliance purposes by Weltrade.