Why ID verification failed and what to do?
Issue | Why rejected | What to do |
Document is expired or nearly expired | Regulators require a valid, current ID. | Renew document or use another unexpired ID (passport, national ID card, driver’s license). |
Blurry, dark, or low-resolution photos | OCR systems can’t read text if it’s fuzzy or shadowed. |
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Cropped edges or covered data | If any edge is missing, the document might be altered. | Retake the photo with all four edges visible, no fingers or objects blocking text or security marks. |
Reflections, glare, or watermark overlays | Shine or watermarks can hide dates, numbers, or holograms. | Slightly tilt the document to avoid glare; remove any image watermarking app or filter. |
Mismatched Personal Profile data | Name, birth date, or address doesn’t match what you entered in your profile. | Edit your Personal Profile to match the document, or provide correct document that proves info you submitted. |
Unsupported or unofficial documents | Student IDs, library cards, or screenshots aren’t accepted as primary ID. | Submit a government-issued photo ID (passport, national ID) and official proof of address (utility bill, bank statement). |
Proof of address older than 3 months | Outdated documents can’t verify your current residency. | Provide a recent bill or statement dated within the last 90 days, showing your full name and address. |
Black-and-white scans or edited images | Black-and-white or heavily edited files raise authenticity concerns. | Use original color photos with no filters, stamps, or post-editing. |
Screenshots or PDF prints of online accounts | Screenshots lack physical document integrity. | Download original PDF statement (if allowed) or take a photo of a printed bill/letter. Ensure the PDF shows full name, address, and date. |
Multiple pages not merged or sides missing | For passports with multiple pages or double-sided IDs, missing sides delay approval. | Combine both sides/pages into a single image or submit them as clearly labeled separate files as instructed. |
Language or translation issues | Some documents in rare languages might need Latin characters. | Provide a document version in English (if available) or attach an official translation along with the original. |
How to resubmit successfully
Step | What to do |
1. Check your Personal Profile details first | Make sure your name, date of birth, and address exactly match the information in your documents. |
2. Retake photos with: |
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3. Use accepted formats | Upload files in JPG, PNG, or JPEG format, keeping them under the file size limit. |
4. Double-check dates | Your ID must be valid, and your proof of address must be recent. |
5. Upload each document in correct slot | Make sure ID and proof of address are placed in their respective fields to avoid mix-ups. |
6. Wait for confirmation | Average review time is short when files meet all criteria. |
Frequently asked questions (FAQs)
Why were my ID documents rejected?
Why were my ID documents rejected?
ID documents may be rejected if they are unclear, expired, incomplete, or if the information does not match your profile details. Documents must be valid, readable, and fully visible.
What are the most common reasons for document rejection?
What are the most common reasons for document rejection?
Common reasons include blurred photos, cropped edges, expired documents, screenshots instead of photos, glare or reflections, and mismatched personal information.
How can I resubmit my ID documents?
How can I resubmit my ID documents?
Log in to your account, go to Settings - Verification, and upload new documents that meet all requirements. Follow on-screen instructions when submitting your documents again.
Which ID documents are accepted for verification?
Which ID documents are accepted for verification?
Accepted documents usually include a passport, national ID card, or driver’s license. The exact list of accepted documents is shown during the verification process.
How can I avoid document rejection next time?
How can I avoid document rejection next time?
Make sure your document is valid, fully visible, and clearly readable. Take a high-quality photo in good lighting, avoid glare, and ensure all details match your profile information.
How long does it take to review resubmitted documents?
How long does it take to review resubmitted documents?
Document review usually takes from a few hours to 72 hours after resubmission. In some cases, additional checks may be required.
Can I trade if my ID documents are rejected?
Can I trade if my ID documents are rejected?
Some account features may be limited until verification is completed successfully. To fully use account functions, you need to submit approved documents.
Do I need to upload the same document again if it was rejected?
Do I need to upload the same document again if it was rejected?
If the document was rejected due to quality issues, you can upload the same document again with a clearer photo. If the document is expired or invalid, you must upload a different valid document.
Is my personal data safe during document verification?
Is my personal data safe during document verification?
Yes. All verification data is processed securely and used only for identity confirmation and compliance purposes by Weltrade.
What should I do if my documents keep getting rejected?
What should I do if my documents keep getting rejected?
If your documents are rejected multiple times, carefully review the rejection reason and upload corrected documents. If the issue persists, contact Weltrade Customer Support for further assistance.