How to verify my Weltrade account | Weltrade Help Center

Go to Settings → Verification in your Personal Profile, click Manage in the Identity verification (KYC) section, upload your document and complete the checks. Identity verification usually takes up to 24 hours and is required for withdrawals and bonus programs. It also protects your funds and meets financial regulations.

Before you start

Have these ready:

Proof of identity: passport, national ID or driver's license
In some cases, proof of residence: a recent utility bill, bank statement or official document showing your address, not older than 3 months. Review takes up to 14 business days.

Your documents must meet these requirements:

The entire document is visible, and the image is clear and readable, with no reflections or blurred areas
The document is valid (not expired)
The file format is JPG, PNG or JPEG
The full name matches the name used at registration

Important: Documents issued in Europe, the United States and Canada cannot be accepted. These countries are not in the document country list. If you select another country, the system shows a message that the document cannot be accepted.

Verification steps

On the Verification page in your Personal Profile, fill in the Mobile number and Personal information sections. Your email is verified at registration.
In the Identity verification (KYC) section, click Manage. A verification window opens. To take photos on your phone, click the link under the button in this window and continue there.
Select the Country and the Type of document. The country only sets which document types the list shows.
Upload your document by following the on-screen photo instructions: both sides of an ID card or one page of a passport. The automatic check usually takes about 1 minute.
Check the personal data the system extracted from your document. If it does not match your document, automatic verification fails and your case goes to further review.
If your country requires it, complete the liveness (selfie) check. Allow your browser to access the camera, look directly at the camera and turn your head left and right. Your face is compared with the photo from your document.
Click Complete. You return to the verification page in your Personal Profile, where the final status is displayed.

Timeframes

Processing time depends on the checks your account needs:

Situation	Timeframe
Standard identity verification	Usually within 24 hours. You receive a confirmation email when your account is verified.
Selfie with ID or other additional information requested	Up to 24 hours
Proof of residence, proof of address, source of funds or income	Up to 14 business days

Verification results

After you click Complete in the verification window, you see one of two verification results:

If verification is successful, your status changes to Verified / Completed, and you receive a confirmation email.
If the automatic check cannot confirm your identity, the status shows verification in progress. Your documents are reviewed further, and you receive the decision by email within 24 hours. The Verification section shows rejection reasons and lets you upload documents again. A banner appears in your Dashboard if more documents are needed.

If your verification is rejected, see Verification error. Withdrawals are not possible until your profile is fully verified.

Frequently asked questions

How do I verify my Weltrade account?

Open Settings → Verification in your Personal Profile, click Manage in the Identity verification (KYC) section and follow the on-screen instructions.

How long does account verification take?

Identity verification usually takes up to 24 hours. If you are asked for proof of residence, proof of address, source of funds or income, review takes up to 14 business days.

Which documents do I need to verify my account?

A passport, national ID or driver's license. In some cases, proof of residence is also required, such as a utility bill or bank statement not older than 3 months, and its review takes up to 14 business days. Documents issued in Europe, the United States and Canada cannot be accepted.

Why was my verification rejected?

Verification is rejected if documents are unclear, expired, incomplete or do not match your profile details. Check the rejection reason in Settings → Verification or in your email, then upload corrected documents. For details, see Verification error.

Can I upload new documents after submitting them?

Yes. If verification is rejected or the team requests additional information, upload new documents in the Verification section of your Personal Profile.

Can I trade or withdraw before my account is verified?

Withdrawals become available only after your profile is fully verified, and some other features are limited until then.

Is my personal data safe during verification?

Yes. Verification data is processed securely and used only for identity confirmation and compliance purposes.

What should I do if my verification status does not change?

If the status has not changed within 24 hours (within 14 business days if you submitted proof of residence, proof of address, source of funds or income), contact Support (click the chat icon in the bottom-right corner) and provide your account details.