Selfie verification is an important step in confirming your identity and securing your account. If your selfie verification failed, this article explains the most common reasons and how to submit a correct selfie for successful verification.
Note: To find out why your verification failed, check your email for notifications from Weltrade or go to Verification section in your Personal Profile.
Common reasons why selfie verifications failed (and what to do)
Selfie verification error | How to fix selfie verification? |
1. Blurry or dark image |
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2. Face partially covered | Remove glasses (if reflective), hats, masks, or hair covering your face. |
3. Doesn’t match ID photo |
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4. Wrong gesture or angle | If the app asks you to blink, turn your head, or say a number - follow that prompt precisely. |
5. Filters or editing | Switch off beauty filters and avoid any editing apps; submit an unaltered image. |
6. Low resolution or cropped forehead/chin | Ensure your entire face fits inside the frame; don’t crop edges. |
How to resubmit selfie verification correctly?
1. Clean camera lens to avoid haze or smudges.
2. Use natural daylight or a bright lamp; stand in front of a plain background.
3. Align your face with on‑screen oval/frame until it turns green (if applicable).
4. Avoid multiple attempts too quickly - wait a few minutes if the system locks for security.
5. Confirm your Personal Profile data (name, birth date) matches your ID before trying again.
Once you re-upload your documents, verification takes up to 24 hours.
Frequently asked questions (FAQs)
What does “selfie verification failed” mean?
What does “selfie verification failed” mean?
It means the submitted selfie could not be approved during identity verification. This usually happens when the selfie does not meet quality or matching requirements.
What are the most common reasons selfie verification fails?
What are the most common reasons selfie verification fails?
Common reasons include poor lighting, blurred image, face partially covered, glare, low image resolution, or the selfie not clearly matching the uploaded ID document.
How can I submit a correct selfie for verification?
How can I submit a correct selfie for verification?
Take a clear photo of your face in good lighting, without hats, glasses, or filters. Make sure your full face is visible and matches the photo on your ID document.
Can I resubmit my selfie after verification failed?
Can I resubmit my selfie after verification failed?
Yes. You can upload a new selfie that meets all requirements and submit it again for review.
Should I hold my ID when taking a selfie?
Should I hold my ID when taking a selfie?
Follow the on-screen instructions exactly. If holding your ID is required, make sure both your face and the document are clearly visible.
Can selfies taken with a phone camera be used?
Can selfies taken with a phone camera be used?
Yes. A phone camera is acceptable as long as the photo is clear, unedited, and meets all quality requirements.
How long does it take to review a resubmitted selfie?
How long does it take to review a resubmitted selfie?
Review usually takes from a few hours up to 24 hours after resubmission. Additional checks may apply in some cases.
Does a failed selfie verification affect my account?
Does a failed selfie verification affect my account?
Some account features may remain restricted until verification is completed successfully. Full access is restored once verification is approved.