Screenshots help our Customer Support team understand and resolve your issue faster. If asked to provide a screenshot, you can send it using one of the options below.
Need help making a screenshot? Learn how to take a screenshot on your device.
How to send screenshots to Weltrade Customer Support
1. Via email
If you are communicating with our team by email, simply attach the screenshot to your message. Make sure the file is clear and includes the relevant part of your screen.
2. Via chat
If you are chatting with our support team on the website or in the app:
Click the paperclip icon in the chat window
Select the screenshot from your device
Confirm upload
Our team will review the file and continue assisting you.
Screenshots allow us to quickly identify the issue and provide accurate guidance, so please share them whenever requested via live chat or email at [email protected].
Frequently asked questions (FAQs)
Why do I need to upload screenshots for customer support?
Why do I need to upload screenshots for customer support?
Screenshots help customer support understand the issue faster by showing errors, messages, or account details visible on your screen.
Where can I upload screenshots in Weltrade?
Where can I upload screenshots in Weltrade?
Screenshots can be uploaded directly in chat with Weltrade customer support or sent to email.
What kind of screenshots should I upload?
What kind of screenshots should I upload?
You should upload clear screenshots that show the issue, including error messages, transaction details, or relevant account information.
Can I upload multiple screenshots?
Can I upload multiple screenshots?
Yes. You can upload more than one screenshot if it helps explain the issue more clearly.
Are my uploaded screenshots secure?
Are my uploaded screenshots secure?
Yes. Screenshots uploaded are visible only to you and customer support handling your request.