Troubleshooting

Fix general issues, find solutions for account access, deposits, withdrawals, and platform errors

8 articles

General

General Find solutions to overall account, platform, and transaction issues. Learn how to fix common errors, check system status, and resolve access or operation problems.

How to open your browser in Incognito/Private mode?Learn how to open your browser in Incognito or Private mode to troubleshoot login issues, avoid cache and cookie conflicts, and test websites without saved data. This article explains what…
How to clear your browser cache and cookiesLearn how to clear your browser cache and cookies to fix login errors, loading problems, and website glitches. This article explains what cache and cookies are, when you should clear…
How to upload screenshots for Customer Support?Learn how to upload screenshots for Weltrade Customer Support to speed up issue resolution. This article explains how to take clear screenshots, what information should be visible, where to attach…
How to take screenshots for Customer Support?Learn how to take screenshots for Customer Support to show errors or issues you are experiencing.This article explains how to capture screenshots, what information should be visible, how to avoid…
How to record your screen for Customer Support?Learn how to record your screen for Weltrade customer support to report issues clearly, show step-by-step actions, and speed up problem resolution.
How to download trading platform logs for Customer Support?Learn how to download trading platform logs for Weltrade Customer Support to help diagnose technical issues faster.This article explains where to find log files, how to export them correctly, what…

Personal Profile

Solve login and registration issues related to your personal profile, including incorrect credentials, verification steps, and technical access errors.