This article explains when and how personal information such as full name or date of birth can be corrected in a profile.
General policy on how to update personal information on Weltrade
Changes to identity information depend on verification status of the profile.
If profile is already verified
If profile has successfully completed identity verification process,
changes to name or date of birth are not permitted.
This restriction exists to maintain account security, regulatory compliance, and identity integrity. If personal details are significantly incorrect, a new profile must be created using correct information.
If profile is not yet verified
If identity verification has not yet been completed,
a correction may be possible.
Required steps
To request a correction, please send the following information to [email protected]:
Correct full name or date of birth that should be updated in your account
Specify the reason of discrepancy between information provided and provided document
A valid passport or government-issued ID card that matches new personal details
A selfie with your valid passport or government-issued ID card held in your hand, where both your face and the document are clearly visible
Please ensure that the image is clear and all details on the document are readable to avoid delays in processing your request.
Information in profile will be compared against submitted identification document.
When a change may be approved
A correction may be allowed only in cases of minor discrepancies in the name or date of birth. If the discrepancy is minor and clearly appears to be a typographical error, information may be updated.
When a change is not allowed
Changes will not be approved in the following situations:
Profile has already been verified
Difference in name or date of birth is substantial
Submitted identification does not match profile information
In such cases, the only available option is
to register a new profile using accurate personal details.
Important rules when updating personal data
All personal information must match official identification documents.
Providing accurate information during registration helps avoid delays in verification.
Each profile must belong to the individual whose identity documents are submitted.
Frequently asked questions (FAQs)
How can I change my name in Weltrade Personal Profile?
How can I change my name in Weltrade Personal Profile?
To change your name, you need to contact Weltrade customer support at [email protected] and submit a request. You will be asked to provide official documents confirming the correct name, such as a passport or government-issued ID. The change will be processed after verification.
Can I edit my date of birth directly in the Personal Profile?
Can I edit my date of birth directly in the Personal Profile?
No. Personal data such as date of birth cannot usually be edited manually in the profile. You need to submit a request via email and provide supporting documentation for verification.
What documents are required to update personal information?
What documents are required to update personal information?
Typically, a valid government-issued ID (passport or national ID card) is required.
How long does it take to update my personal information?
How long does it take to update my personal information?
The update is processed after the documents are reviewed and verified (typically within 24 hours).
Why can’t I change my personal data instantly?
Why can’t I change my personal data instantly?
Personal information is part of KYC and regulatory compliance requirements. For security and legal reasons, changes must go through verification before being approved.