This article is about the new Weltrade 2.0 app. Using the current Weltrade app? See the guide for the current app.
Activity is the first place to check when you want to know where your money is. It shows the operations of the selected account in one list. Each entry shows the operation, its method or type, the time or date, and the amount.
How to open Activity
1. On the Home screen, tap Activity.
2. To show only one type of operation, tap a filter: All, Deposits, Withdrawals, Transfers or Exchanges. Swipe the filters sideways if some are cut off.
What you can see
Deposits and withdrawals
Transfers between your accounts and currency exchanges
Closed trades
Credits, such as bonuses or prizes, and debits
Statuses
Status | What it means | What to do |
Pending | The operation is being processed | Wait for the status to change |
Canceled | The operation was canceled | — |
Failed | The operation did not go through | Try again or choose another method. If the money was debited from your card or wallet, contact Support (tap the profile icon in the top right corner, then Live chat in the Support section) |
Warning. If a status hasn't changed for longer than expected, contact our Support team (tap the profile icon in the top right corner, then Live chat in the Support section). Send them the operation details from Activity.
Frequently asked questions (FAQs)
Where can I see my deposit or withdrawal?
Where can I see my deposit or withdrawal?
Tap Activity on the Home screen. Deposits, withdrawals and transfers appear in the list.
Why is my operation Pending?
Why is my operation Pending?
It is still being processed. A withdrawal can take up to 1 business day for a verification check, up to 24 hours for a manual review and up to 24 hours for a crypto payment, depending on network load. If it stays Pending for longer than expected, contact Support (tap the profile icon in the top right corner, then Live chat in the Support section).
I don't see an operation in the list. What should I do?
I don't see an operation in the list. What should I do?
Activity shows one account at a time, so check the account name under the title. Then tap All to see every type of operation.
Why does Activity say Nothing here yet?
Why does Activity say Nothing here yet?
There are no operations of this type for this account yet. Tap All to check every type.
What should I do if an operation is Failed?
What should I do if an operation is Failed?
Try again or choose another method. If the money was debited, contact Support (tap the profile icon in the top right corner, then Live chat in the Support section).