This article is about the new Weltrade 2.0 app. Using the current Weltrade app? See the guide for the current app.
Verification protects your account and unlocks features in the app. Your verification status is the same in the app and in the web Personal Area. Demo accounts do not need verification.
How to open Verification
1. On the Home screen, tap the profile icon.
2. Tap Verification. The screen shows each step and your progress, for example 1/4 Completed.
Verification steps
Confirmed during registration.
Personal Information
Enter your first name, last name and date of birth exactly as in your ID document. This step unlocks Identity Verification (KYC), deposits and trading.
Warning. Check your details carefully before you submit. They cannot be changed later.
Identity Verification (KYC)
Fill in Personal Information first: you can upload documents only after that. Pass it automatically in the verification form, or upload documents for manual review. This step unlocks withdrawals. Manual upload is offered if automatic verification is not available in your country or does not pass.
For manual review, upload two things:
Proof of identity: a photo of your passport, ID card, driving license or international passport. Tap Submit documents.
Selfie with document: a close-up color photo of you holding your open passport next to your face, plus a sheet of paper with the word WELTRADE and today's date. Tap Submit selfie.
Accepted formats: PNG, JPEG or JPG, up to 5 MB each. Manual review usually takes up to 1 business day. After you upload a file, you can delete it or tap Add more files. Submit documents and Submit selfie become active once a file is attached. We may ask for additional documents to complete verification.
Mobile Number
Select your country code, enter your number and confirm it with an SMS code. You can add it once your documents are verified in Identity Verification (KYC). Until then, you can't add a number. In some cases, withdrawals need a confirmed number.
To change your number, tap Change phone number and enter the new one. Then confirm it with two codes: first the one sent to your current number, then the one sent to the new number.
What the lock icon means
A lock on a button, for example Withdraw, means the action needs a verification step first. Tap the button to see what you need to complete, then tap Go to verification.
Frequently asked questions (FAQs)
Do I need to verify to make a deposit?
Do I need to verify to make a deposit?
Complete the Personal Information step first. The payment methods on the Deposit screen open after you fill it in. Identity Verification (KYC) is not required for a deposit, but some payment methods may ask for it.
Why can't I withdraw?
Why can't I withdraw?
Withdrawals unlock after you pass Identity Verification (KYC). In some cases, a confirmed mobile number is also needed. Tap Withdraw, then Go to verification, to see what is left.
Why can't I add my mobile number?
Why can't I add my mobile number?
You can add it once your documents are verified in Identity Verification (KYC).
Why can't I upload my file?
Why can't I upload my file?
Each file must be PNG, JPEG or JPG and up to 5 MB. If the file is too large, the app shows File too large. Max 5 MB. If the format is not supported, it shows Unsupported format. Use PNG, JPEG or JPG. Choose another file and try again.
Do demo accounts need verification?
Do demo accounts need verification?
No.
How long does the review take?
How long does the review take?
Manual review usually takes up to 1 business day.
I made a mistake in my personal information. What should I do?
I made a mistake in my personal information. What should I do?
Your details cannot be changed in the app. Contact Support (tap the profile icon in the top right corner, then Live chat in the Support section) and describe the mistake.