This article is about the new Weltrade 2.0 app. Using the current Weltrade app or the website? See the related article.
Every withdrawal needs a confirmation code. You choose where the code comes from. By default, it is sent to your email.
Confirmation methods
Email. A code is sent to your registered email address.
SMS. A code is sent to your confirmed mobile number. Available if you chose it earlier.
Google Authenticator. You enter the code from the app. 2FA must be turned on first.
How to change the method
1. On the Home screen, tap the profile icon.
2. Tap Security.
3. Tap Withdrawal confirmation.
4. Choose the new method.
5. Tap Confirm.
6. Enter the code for your current method and the code for the new one, then tap Confirm.
Warning. When you turn on 2FA, it becomes your withdrawal verification method automatically.
Frequently asked questions (FAQs)
Why can't I choose Google Authenticator?
Why can't I choose Google Authenticator?
2FA must be turned on first. Open Security, tap Two-factor authorization and follow the steps. Then go back to Withdrawal confirmation.
Which method is safer?
Which method is safer?
Google Authenticator. It works offline, and its code is much harder to intercept.
Do I need to be verified to change the method?
Do I need to be verified to change the method?
No. You don't need identity verification to change it.
I can't access my current method. What should I do?
I can't access my current method. What should I do?
Contact Support (tap the profile icon in the top right corner, then Live chat in the Support section).
Why does the app ask for two codes?
Why does the app ask for two codes?
To change the method, you need codes from both the current and the new method. If a code does not arrive, contact Support (tap the profile icon in the top right corner, then Live chat in the Support section).