A verification error in your Weltrade account may occur during identity confirmation, document upload, or profile verification. This guide explains the most common reasons for verification errors and what steps to take to successfully complete the verification process.
Common causes of account verification errors:
Why verification failed | Explanation |
1. Blurry or cropped images | The system can’t read all fields. |
2. Expired ID or outdated proof of address | Documents must be valid and ≤ 3 months old for proof of address. |
3. Name or address mismatch | Details in your Personal Profile differ from what’s on the document. |
4. Unsupported file or format | Screenshots, black-and-white scans, or edited images are rejected. |
5. Wrong document type | For example, uploading a bank card instead of a utility bill for address verification. |
Note: To find out why your verification failed, check your email for notifications from Weltrade or go to Verification section in your Personal Profile.
What to do if verification failed?
Step | How to fix verification error |
1. Check your Personal Profile data | Verify that your name, birth date, and address are correct, and fix any typos before uploading documents. |
2. Use acceptable documents | Provide a passport or national ID (in color, with all edges visible) and a recent utility bill or bank statement to confirm your address. |
3. Retake high-quality photos | Take pictures in good lighting, avoid glare, filters, or partial cropping to ensure clarity. |
4. Combine both sides/pages of an ID | Merge both sides into one clear image, or upload each side/page separately if required. |
5. Re-upload and wait | Once all files meet the requirements, submit them again - most verifications are completed within 24 hours. |
Frequently asked questions (FAQs)
What does a verification error mean?
What does a verification error mean?
A verification error means that your submitted verification data or documents could not be processed successfully. This may be due to document quality issues, incorrect information, or system checks.
Why did I receive a verification error?
Why did I receive a verification error?
Verification errors can occur if documents are unclear, expired, incomplete, or if the information does not match your profile details. Technical issues or temporary system checks may also cause errors.
What should I do if I see a verification error?
What should I do if I see a verification error?
Carefully review the error message shown in your account (Settings - Verification) and resubmit the required documents or information following the provided instructions.
Can I resubmit my documents after a verification error?
Can I resubmit my documents after a verification error?
Yes. If a verification error occurs, you can upload corrected or new documents and submit them again for review.
How can I avoid verification errors when submitting documents?
How can I avoid verification errors when submitting documents?
Make sure your documents are valid, fully visible, clearly readable, and not cropped. All details must match the information in your profile exactly.
How long does verification take after fixing an error?
How long does verification take after fixing an error?
After resubmitting correct documents, verification is usually completed within a few hours to 24 hours. In some cases, additional checks may be required.
Can I use my account if there is a verification error?
Can I use my account if there is a verification error?
Some account features (like withdrawals) may be limited until verification is completed successfully. Full access is available only after your account is verified.
Does a verification error mean my account is rejected?
Does a verification error mean my account is rejected?
No. A verification error does not mean your account is permanently rejected. It usually indicates that corrections are required before verification can be completed.
What if I keep getting a verification error?
What if I keep getting a verification error?
If verification errors continue after multiple attempts, carefully check all requirements and submit new documents. If the issue persists, contact Weltrade Customer Support for assistance.