Weltrade offers various trading bonuses, such as Welcome Bonus, Refer a Friend, Spinner, etc. You can check full Terms and Conditions for each promotion here or in your Profile - Promotions.
While these promotions are designed to be straightforward, users may sometimes encounter issues during activation, use, or withdrawal. Below is a list of common problems and how to solve them quickly.
Spinner not available or spins not received
Sometimes you may notice that the Spinner option does not appear in your profile or that free spins are not credited after a recent deposit. This usually happens due to one or more of the following reasons:
The deposit was made to an account type not eligible for the promotion (e.g., MT4 account).
No deposit was made during the current promotional period.
The deposit amount did not meet the minimum requirement of $30 needed to receive a spin.
How to resolve it:
Spinner promotion is available only for certain funded MT5 account types (such as Pro and Micro). Ensure your deposit meets the minimum requirement of $30, was made to an eligible account, and that your profile is fully verified and active.
Bonus not credited after deposit
This usually happens when:
You didn’t select a bonus during depositing your account
You used a deposit method that’s not eligible for bonuses
You deposited into an account type that doesn’t support the selected bonus
How to resolve it:
Check your Operations History to see if the bonus option is still available. If not, contact online chat or email [email protected] to request manual bonus activation (if eligible).
Bonus removed or cancelled
This may occur due to:
A withdrawal before meeting the bonus trading conditions
Changing account types or disabling bonus manually
Bonus expiration (each bonus has a time limit)
How to resolve it:
Check Bonus Terms and Conditions in your Personal Profile. If conditions were met and the bonus was still removed, contact Weltrade customer support to clarify the issue.
Unable to withdraw profit from bonus
In most cases, you must reach a specific trading volume to withdraw profit from bonus funds.
How to resolve it:
Go to your Operations History and check your traded volume. You can also view bonus progress in My Promotions of your Personal Profile. Keep trading until the required lot volume is completed.
Bonus not available for my account type
How to resolve it:
Open a new trading account of a supported type and try again. If you're unsure which account to use, reach out to Weltrade customer support.
Referral bonus not credited
This can happen when:
The referred friend did not register using your referral link
The friend hasn’t made the minimum deposit or met trading requirements
There was a duplicate IP address or device detection
How to resolve it:
Check your Referral History in Personal Profile. If you believe the bonus is missing in error, contact [email protected] with the referred user's email for review.
Tips to avoid bonus issues:
Always read bonus terms before activating
Don’t withdraw funds until you’ve met trading requirements
Make sure your account is fully verified
Contact Weltrade customer support if something looks incorrect - most issues are easily fixed
Frequently asked questions (FAQs)
Why was my bonus not credited to my account?
Why was my bonus not credited to my account?
A bonus may not be credited if eligibility conditions were not met, the deposit amount was insufficient, or the promotion is not available for your account type or region.
Why was my bonus removed or canceled?
Why was my bonus removed or canceled?
A bonus may be removed if bonus conditions were violated, funds were withdrawn before meeting requirements, or if the promotion rules were not followed.
Can bonus conditions affect withdrawals?
Can bonus conditions affect withdrawals?
Yes. Active bonus conditions may restrict withdrawals until all requirements are fully met. Attempting to withdraw early may result in bonus cancellation.
How can I check my bonus conditions and progress?
How can I check my bonus conditions and progress?
Bonus information, including conditions and progress, is displayed in your account interface where active bonuses are managed.
What happens to my bonus if I withdraw funds early?
What happens to my bonus if I withdraw funds early?
If you withdraw funds before completing bonus conditions, the bonus may be canceled according to the promotion rules.
Why can’t I trade with my bonus?
Why can’t I trade with my bonus?
Trading restrictions may apply depending on the bonus type, supported instruments, or account type. Always review the bonus terms before trading.
Can I use multiple bonuses at the same time?
Can I use multiple bonuses at the same time?
In most cases, bonuses cannot be combined. Only one active bonus is usually allowed per account, depending on promotion rules.
Does bonus availability depend on account type?
Does bonus availability depend on account type?
Yes. Some bonuses are available only for specific account types. Eligibility details are shown before you activate the bonus.
Can bonus conditions change after activation?
Can bonus conditions change after activation?
Bonus conditions remain fixed after activation. However, bonuses may expire or be canceled if conditions are not met within the specified timeframe.
Where can I see the status of bonus-related transactions?
Where can I see the status of bonus-related transactions?
All financial transactions related to bonuses, deposits, and withdrawals can be reviewed in Operations history.