If your withdrawal request was rejected, it’s usually due to simple issues that can be fixed quickly. Below, you’ll find all common reasons why a withdrawal may be declined - and clear steps on how to resolve them.
Why was my withdrawal request rejected?
Withdrawal rejection reasons | Why withdrawal was declined | How to fix rejected withdrawal? |
Mismatch between deposit and withdrawal method | To comply with anti-money laundering policies, you must withdraw funds using the same method you used for deposit (except for crypto withdrawals) - at least up to deposited amount. |
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Incorrect withdrawal details | If the details you entered are incorrect - such as wrong wallet ID, card number, or bank info - transaction will be rejected. | Double-check information for:
Cancel request and submit a new one with correct data. |
Your account is not verified | If your Weltrade account is not fully verified, withdrawals may be blocked. |
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Bonus or trading terms violated | Withdrawals may be blocked if you haven’t fulfilled conditions of an active bonus or violated trading rules. |
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Technical or temporary system issues | Payment systems may sometimes reject transactions due to system errors or temporary unavailability. |
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Exceeded withdrawal limits | Certain payment systems have daily or per-transaction limits. |
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Frequently asked questions (FAQs)
What does it mean if my withdrawal was rejected?
What does it mean if my withdrawal was rejected?
A rejected withdrawal means the request could not be approved and was not processed. Funds are not sent to the payment provider and usually remain on your account balance.
What are the most common reasons for withdrawal rejection?
What are the most common reasons for withdrawal rejection?
Withdrawals may be rejected due to incomplete verification, incorrect payment details, insufficient balance, open positions, bonus conditions, or attempts to withdraw to an unsupported payment method.
Where can I check the reason for withdrawal rejection?
Where can I check the reason for withdrawal rejection?
You can check the withdrawal status and details in Operations history, where all financial transactions and their statuses are displayed.
Does a rejected withdrawal mean my funds are lost?
Does a rejected withdrawal mean my funds are lost?
No. If a withdrawal is rejected, funds are not lost and are typically returned to your account balance.
Can incorrect payment details cause a withdrawal to be rejected?
Can incorrect payment details cause a withdrawal to be rejected?
Yes. Incorrect card details, wallet addresses, networks, or bank information are common reasons for withdrawal rejection.
Can verification issues lead to withdrawal rejection?
Can verification issues lead to withdrawal rejection?
Yes. If your profile is not fully verified or verification issues exist, withdrawal requests may be rejected until verification is successfully completed.
Can open positions cause my withdrawal to be rejected?
Can open positions cause my withdrawal to be rejected?
Yes. If there is not enough free margin due to open positions, the withdrawal request may be rejected.
Can bonus conditions affect withdrawal approval?
Can bonus conditions affect withdrawal approval?
Yes. Active bonus conditions may restrict withdrawals until all bonus requirements are met.
What should I do after my withdrawal was rejected?
What should I do after my withdrawal was rejected?
Review rejection reason in Operations history, correct the issue if possible, and submit a new withdrawal request once all requirements are met.
What does the withdrawal status “Done” mean?
What does the withdrawal status “Done” mean?
The status Done means the withdrawal has been successfully processed and funds were sent to the payment provider. If the status is not Done, the withdrawal was not completed.