This article is about the new Weltrade 2.0 app.
You can log in to your account from several devices at the same time. For security, always log out of devices you no longer use.
How to log out
On the Home screen, tap the profile icon.
Tap Log Out.
How to log out from all devices
Use this if you lost your phone, you don't recognize a device in your login history, or you think someone else may have access to your account.
On the Home screen, tap the profile icon.
Tap Log Out From All Devices.
Warning. This ends every active session, including the one on this device. You will need to log in again with your email and password.
If your session expired
The app shows "Session expired" and asks you to sign in again. This also happens after you change your password, turn on 2FA or log out from all devices. Log in again with your email and password. If you forgot your password, tap Forgot password on the login screen and follow the instructions.
Frequently asked questions (FAQs)
How can I see where my account is logged in?
How can I see where my account is logged in?
Open Security and tap Access logs. It shows your current session and the login history for the last 30 days, with the IP address and device for each login.
Why was I logged out on my other devices after turning on 2FA?
Why was I logged out on my other devices after turning on 2FA?
This is expected. When you turn on 2FA, the app logs you out from all your other devices. Log in again on them to continue.
Can I use my account on several devices?
Can I use my account on several devices?
Yes. Log out of devices you no longer use.
I see a device I don't recognize. What should I do?
I see a device I don't recognize. What should I do?
Tap Log Out From All Devices, then log in again and change your password. If you can't log in, contact Support (tap the profile icon in the top right corner, then Live chat in the Support section).
I can't log in after logging out. What should I do?
I can't log in after logging out. What should I do?
Check that your email and password are correct and that your internet connection is stable. Use the same email and password as on the web. Your trading account credentials do not work for the app. If the error stays, contact Support (tap the profile icon in the top right corner, then Live chat in the Support section).