This article is about the new Weltrade 2.0 app.
Messages are grouped by where you see them. Find yours and follow the steps. If it isn't here, contact Support (tap the profile icon in the top right corner, then Live chat in the Support section).
Logging in
Message | What it means | What to do |
Incorrect email or password | The email or password for your profile is wrong | Check your details or tap Forgot password |
Too many attempts — try again in N s | Too many login attempts in a row | Wait for the time shown |
This account is blocked. Please contact support | Your profile is blocked | Contact Support (tap the profile icon in the top right corner, then Live chat in the Support section) |
Session expired — Sign in again to continue | Your session ended, for example after a password change, turning on 2FA or logging out from all devices | Log in again |
Residents of … are not eligible | Accounts are not available in your country | — |
We couldn't confirm your code | The registration code could not be confirmed | Log in with your email and password |
Trading accounts
Message | What it means | What to do |
Sign in to see your balance / Not connected | The trading account is not connected on this phone | Tap Sign in to this account and enter the trading password |
Instruments are hidden | No connected trading account is selected, or the Safe box is selected | Select and connect a trading account |
We couldn't confirm the result (when you open an account) | The account may have been created | Check Accounts before you try again |
Couldn't load account types | The app could not load the accounts you can open. Nothing was created | Tap Retry |
Payment methods
Message | What it means | What to do |
Verification required (on Card) | Card payments need verification | Tap the profile icon, then Verification |
Temporarily unavailable (on a payment method) | The method is not working right now | Choose another method or try later |
Connection
Message | What it means | What to do |
Delayed quotes | Prices are delayed | Wait or check your internet connection |
Reconnecting… | The app is restoring the connection to the server | Wait and check your internet connection |
No internet connection | The phone has no internet connection | Check your Wi-Fi or mobile data. Quotes, balances and orders resume once you are back online |
Server is not responding | The app could not reach the authorization service | Try again in a moment. If it keeps happening, contact Support (tap the profile icon in the top right corner, then Live chat in the Support section). |
Warning. After you reinstall the app, log in to your profile again and reconnect each trading account with its trading password.
Frequently asked questions (FAQs)
I don't see my message in the list. What should I do?
I don't see my message in the list. What should I do?
Contact Support (tap the profile icon in the top right corner, then Live chat in the Support section) and send the exact text of the message.
Why do I need to reconnect my trading accounts after reinstalling the app?
Why do I need to reconnect my trading accounts after reinstalling the app?
Trading accounts are connected on each phone separately. After you reinstall the app, enter the trading password for each account again.