This article is about the new Weltrade 2.0 app.
Weltrade 2.0 is still in testing, and your feedback helps us improve it. If something doesn't work as expected, let us know.
How to report a problem
1. Find your app version. On the Home screen, tap the profile icon in the top right corner and scroll down to General settings. The version is shown below it, in a line like Version X (N).
2. Contact Support in the live chat. Tap the profile icon in the top right corner, then tap Live chat in the Support section.
3. Send us the details listed below. Include:
The app version
Your phone model and operating system (iOS or Android)
What you did, step by step
What you expected and what happened instead
The exact error message, if any
A screenshot or screen recording, if possible
You can also include your User ID. Tap the profile icon in the top right corner. Your User ID is at the top, under your name. Tap the copy icon next to it to copy it.
Warning. Never share your passwords, 2FA codes or verification codes with anyone, including Weltrade Support.
Frequently asked questions (FAQs)
Where do I find the app version?
Where do I find the app version?
Tap the profile icon in the top right corner and scroll down to General settings. The version is shown below it as Version X (N).
Where do I find my User ID?
Where do I find my User ID?
Tap the profile icon in the top right corner. Your User ID is at the top, under your name. Tap the copy icon next to it to copy it.
What should I never send to Support?
What should I never send to Support?
Your passwords, 2FA codes and verification codes. Support never needs them.