This article is about the new Weltrade 2.0 app. Using the current Weltrade app or the website? See the related article.
A rejected verification does not mean your account is blocked. Fix the problem and upload your documents again. Withdrawals stay locked until verification is approved.
How to see the reason
Check your email for a message from Weltrade.
Or open Verification in the app. If automatic verification fails, the app shows the reason there, for example "document photo is blurry", and you can upload your documents for manual review.
Common reasons
ID document
The photo is blurry, dark or cropped, so the system can't read it.
The document is expired.
Your name or date of birth doesn't match your profile.
The file is a screenshot, a scan, a black-and-white copy or an edited image.
The document type is wrong.
Selfie
The image is blurry or dark.
Your face is partly covered by glasses, a hat, a mask or hair, or the photo cuts off your forehead or chin.
Your face doesn't match the photo on your ID. If you look very different now, upload a newer ID.
You missed an on-screen prompt, such as turning your head.
A filter or editing app was used.
Proof of address
The document is older than 3 months.
The name or address doesn't match your profile.
The wrong document was sent, for example a bank card instead of a utility bill.
How to fix it
Check that your name, date of birth and address in your profile are correct.
Prepare a valid ID. Use an original color photo with all edges visible.
Take the photo in good light, without glare, shadows or filters.
For a selfie, show your full face and follow the on-screen prompts.
For proof of address, use a utility bill, bank statement or tax notice from the last 3 months.
Upload the documents again.
Frequently asked questions (FAQs)
How long does the new review take?
How long does the new review take?
Usually up to 24 hours after you upload the documents again. Extra checks can take longer.
Why do I need to fix my profile first?
Why do I need to fix my profile first?
We compare your profile with your document. If they differ, the check fails.
I can't see the reason. What should I do?
I can't see the reason. What should I do?
Check the email from Weltrade, including the spam folder. If there is nothing there, contact Support (tap the profile icon in the top right corner, then Live chat in the Support section).
What if verification keeps failing?
What if verification keeps failing?
Contact Support (tap the profile icon in the top right corner, then Live chat in the Support section) and tell us what you have already tried.