At Weltrade, we aim to provide fair and transparent trading conditions. However, if you believe there was an error or irregularity in a trading operation - such as incorrect execution price, order slippage, server disconnection, or any technical issue - you can submit a trading claim for review.
Our customer support team investigates each case carefully to ensure that all operations comply with the company’s trading rules and platform logic.
What is Weltrade trading claim?
A trading claim is a formal request submitted by a client to review a specific trading operation that may have been executed incorrectly or under unusual conditions.
Examples of valid claims | Examples of invalid claims |
Order executed at the wrong price | Losses due to market volatility |
Stop Loss or Take Profit not triggered properly | Misunderstanding of platform functionality |
Delayed or missing order execution | Claims outside the allowed time frame |
Technical platform errors (e.g. freeze or disconnection) |
|
You can check full information on Terms and Conditions of trading claims here.
Time limit for submitting trading dispute Weltrade
All trading claims must be submitted within 2 business days of the issue occurring. Claims submitted after this period may not be considered.
How to report trading claim Weltrade?
Step | Action / Details |
1. Collect all relevant details |
|
2. Send your claim | Email [email protected] (official Weltrade email). |
3. Wait for review and response | Review process usually takes up to 10 business days from the date the claim is submitted. |
4. Receive a resolution | You’ll get an email with the results of the investigation once your claim is reviewed. |
Frequently asked questions (FAQs)
What is a trading claim?
What is a trading claim?
A trading claim is a formal request submitted by a client to report a trading-related issue, such as order execution problems or discrepancies.
When should I submit a trading claim?
When should I submit a trading claim?
You should submit a trading claim if you notice an issue related to order execution, pricing, or other trading conditions that affected your trade.
How do I report a trading claim on Weltrade?
How do I report a trading claim on Weltrade?
You can report a trading claim by submitting the necessary data through to Weltrade email.
What information is required for a trading claim?
What information is required for a trading claim?
Typically, you need to provide details such as account number, trade ID, date and time of the issue, and a clear description of the problem.