If your address proof was rejected in Weltrade, it usually means the submitted document did not meet verification requirements. This article explains the most common reasons for address proof rejection and what to check before uploading your document again.
Reason for address verification issue | What to do |
Document older than 3 months | Provide a newer bill or statement dated within the last 90 days. |
Name or address doesn’t match Personal Profile | Update your Personal Profile or submit a document that shows the exact same data. |
Cropped or partially visible document | Re‑photograph/scan the entire page, including all edges and logos. |
Blurry or low‑resolution image | Use better lighting; photograph on a flat surface with camera focus enabled. |
Screenshot of an online account | Take a photo of a printed statement or make a scan - not a screen capture. |
Unsupported document type | Use official bills/statements (utility, bank, tax notice). Personal letters or parcel labels are not accepted. |
Black‑and‑white or edited scans | Upload original color images without filters or edits. |
Multiple pages not combined | Merge both sides/pages into one file or upload each side clearly labeled if the system allows. |
Accepted documents for Weltrade proof of address (examples)
Utility bills. Electricity, gas, water, internet/phone bills
Bank statements. Photos or scans of printed statement from your bank (with your name and address)
Government letters. Tax notices, municipal registration documents
Lease agreements / residence certificates. If they include full name, address, and date
💡Tip: Ensure the document is official and includes a date, your full name, and your full residential address.
How to resubmit Weltrade proof of address correctly
1. Confirm your Personal Profile details. Name, address are accurate.
2. Choose an acceptable document. No older than 3 months.
3. Take a high‑quality photo or scan. In full color, with all corners visible.
4. Check file size and format. JPG, JPEG, or PNG before uploading.
5. Submit file in correct section. Proof of address and wait for review.
Frequently asked questions (FAQs)
Why was my address proof rejected?
Why was my address proof rejected?
Your address proof may be rejected if the document is outdated, unclear, incomplete, or does not match the information in your Weltrade profile.
What documents are accepted as proof of address?
What documents are accepted as proof of address?
Accepted documents usually include official utility bills, bank statements, or government-issued documents showing your full name and address.
Does the address on the document have to match my profile?
Does the address on the document have to match my profile?
Yes. The address on the document must fully match the address entered in your profile.
Can poor image quality cause rejection?
Can poor image quality cause rejection?
Yes. Blurry images, cut edges, glare, or unreadable text can result in address proof rejection.
How can I avoid address proof rejection next time?
How can I avoid address proof rejection next time?
Make sure the document is recent, clearly visible, complete, and uploaded in good quality with all required details readable.